Privacy Policy

Privacy Policy

This website is owned by SARA BACE SL, with CIF B01587344 and registered in the Mercantile Registry of Álava, with registered office at Calle Independencia 1, 7ºB, 01005, Vitoria, Spain.

Information and consent

By accepting this Privacy Policy, the user (hereinafter, the "User" or "Users") is informed and gives their free, informed, specific and unequivocal consent so that the personal data they provide through the Web page located at the URL [https://itslava.es/] (hereinafter, the "Website") are processed by SARA BACE SL, as well as the data derived from your browsing and any other data that you may provide in a future.

The User must carefully read this Privacy Policy, which has been written in a clear and simple way, to facilitate its understanding, and the User can freely and voluntarily determine if he wishes to provide his personal data to SARA BACE SL .

Obligation to provide the data

The data requested in the Web forms are generally mandatory (unless otherwise specified in the required field) to comply with the purposes for which they are being collected.

Therefore, if they are not provided or are not provided correctly, they will not be able to be attended to, without prejudice to the fact that you can freely view the content of the Website.

Purpose of SARA BACE SL on the treatment of User Data

The personal data provided through the Website will be processed by SARA BACE SL in accordance with the following purposes:

1. Data provided to formalize a purchase:
Manage, process, send and monitor purchases made.
Contact the User to finalize the order if they have saved their shopping cart or have saved products in their shopping cart without completing the payment process.
Carry out quality and satisfaction surveys.
Send personalized commercial communications to the User about SARA BACE SL products and services, by electronic and/or conventional means, unless the User objects by checking the box enabled for this purpose on the Website.

Send commercial communications to the User, by electronic and conventional means, about products and services (i) from SARA BACE SL , the natural person to whom IT'S LAVA belongs and, (ii) from other companies with which SARA BACE SL (IT'S LAVA) collaborate, if the User gives his consent to do so by checking the corresponding box.

Prepare a commercial profile, using third-party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box enabled for this purpose.
Carry out analysis on the use of the Website and check the preferences and behavior of the User in order to improve communication with Users of the Website.

2. Data provided through out-of-stock product forms:
Inform Users of the availability of products in which they were interested and that were out of Stock.
Send commercial communications to the User by electronic and/or conventional means, about products and services (i) of SARA BACE SL , (ii) and other companies with which SARA BACE SL(IT'S LAVA) collaborates, if the User gives their consent to do so by checking the corresponding box.

Prepare a commercial profile, using third-party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box enabled for this purpose.
Carry out analysis on the use of the Website and check the preferences and behavior of the User in order to improve communication with Users of the Website.

3. Data provided through contact forms:
Manage, process and respond to requests, requests, incidents or queries from the User.
Send commercial communications to the User by electronic and/or conventional means, about products and services (i) of SARA BACE SL and, (ii) of other companies with which SARA BACE SL (IT'S LAVA) collaborates, if the User gives their consent to do so by checking the corresponding box.

Prepare a commercial profile, using third-party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box enabled for this purpose.
Carry out analysis on the use of the Website and check the preferences and behavior of the User in order to improve communication with Users of the Website.

4. Data provided through collaboration forms:
Manage the relationship with collaborators or influencers.
Send commercial communications to the User by electronic and/or conventional means, about products and services (i) of SARA BACE SL and, (ii) of other companies with which SARA BACE SL (IT'S LAVA) collaborates, if the User gives their consent to do so by checking the corresponding box.

Prepare a commercial profile, using third-party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box enabled for this purpose.
Carry out analysis on the use of the Website and check the preferences and behavior of the User in order to improve communication with Users of the Website.

5. Data provided for sending the Newsletter:
Manage the subscription and/or unsubscription of the Newsletter.
Send commercial communications to the User by electronic and/or conventional means, about products and services (i) of SARA BACE SL and, (ii) of other companies with which SARA BACE SL (IT'S LAVA) collaborates, if the User gives their consent to do so by checking the corresponding box.

Prepare a commercial profile, using third-party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box enabled for this purpose.
Carry out analysis on the use of the Website and check the preferences and behavior of the User in order to improve communication with Users of the Website.

6. Data provided to obtain discounts or to participate in promotions:
Manage and carry out the promotion, as well as manage its development.
Send commercial communications to the User by electronic and/or conventional means, about products and services (i) (i) of SARA BACE SL and, (ii) of other companies with which SARA BACE SL (IT'S LAVA) collaborates, if the User You consent to this by checking the appropriate box.

What User data will SARA BACE SL process ?

SARA BACE SL will treat the following categories of User data:

1. To formalize a purchase:
Identification data: name, surname and ID.
Contact information: email address, telephone number and postal address.
Transaction data for goods and services at SARA BACE SL : products and services purchased or in which the User shows interest.

Economic and financial data: bank card.
Navigation data.
2. Data provided through out-of-stock product forms:
Identification data: name and surname.
Contact details: email address.
Transaction data for goods and services at SARA BACE SL : products and services in which the User shows interest.

Navigation data.
3. Data provided through contact forms:
Identification data: name and surname.
Contact information: email address, telephone number and postal address.
Other data: data provided by the Users themselves in the open fields of the forms provided on the Website.
Navigation data.
4. Data provided through collaboration forms:
Identification data: name and surname.
Contact information: email address, telephone number and postal address.
Navigation data.
5. Data provided for sending the Newsletter:
Identification data: name and surname.
Contact details: email address.
Navigation data.
In the event that the User provides data from third parties, he declares that he has their consent and undertakes to transfer the information contained in the Privacy Policy, exempting SARA BACE SL from any responsibility in this regard. However, SARA BACE SL may carry out periodic verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with data protection regulations.

What is the legitimacy of the treatment of the User's data by SARA BACE SL ?

The legitimacy of the processing of your personal data will be the following:

1. Data provided to formalize a purchase:
Execution of the contract, to manage, process, send, monitor the purchases made and contact the User to finalize the order if they have saved their shopping cart or have saved products in their shopping cart without completing the payment process.
Legitimate interest, to carry out quality and satisfaction surveys and, to send personalized commercial communications, by electronic and/or conventional means, about SARA BACE SL products and services.

Consent, for the sending of commercial communications by electronic and conventional means, about products and services of third parties, either from SARA BACE SL or from other collaborating companies.

Consent, to develop a commercial profile, using third-party sources to offer the User products and services according to their interests.

2. Data provided through out-of-stock product forms:
Consent, to inform Users of the availability of products in which they were interested and that were out of Stock.
Consent, for the sending of commercial communications by electronic and conventional means, about products and services of SARA BACE SL and third parties, or collaborating companies.

Consent, to develop a commercial profile, using third-party sources to offer the User products and services according to their interests.

3. Data provided through contact forms:
Consent, to manage, process and respond to requests, requests, incidents or queries from the User.
Consent, for the sending of commercial communications by electronic and conventional means, about products and services of SARA BACE SL and third parties, or collaborating companies.

Consent, to develop a commercial profile, using third-party sources to offer the User products and services according to their interests.

4. Data provided through collaboration forms:
Execution of the contract, to manage the relationship with collaborators or influencers.
Consent, for the sending of commercial communications by electronic and conventional means, about products and services of SARA BACE SL and third parties, or collaborating companies.

Consent, to develop a commercial profile, using third-party sources to offer the User products and services according to their interests.

5. Data provided for sending the Newsletter:
Consent, to manage the subscription and/or cancellation of the Newsletter, carried out through the channel provided on the Website.
Consent, for the sending of commercial communications by electronic and conventional means, about products and services of SARA BACE SL and third parties, or collaborating companies.

Consent, to develop a commercial profile, using third-party sources to offer the User products and services according to their interests.

6. Data provided to obtain discounts or to participate in promotions:
Consent, to manage the promotion and make the discount or promotion effective.
Consent, for the sending of commercial communications by electronic and conventional means, about products and services of SARA BACE SL and third parties, or collaborating companies.

Consent, to develop a commercial profile, using third-party sources to offer the User products and services according to their interests.
The consents obtained for the aforementioned purposes are independent, so the User may revoke only one of them without affecting the others.

To revoke said consent, the User may contact SARA BACE SL through hola@itslava.es

With which recipients will the User data be shared?

The User's data may be communicated to:

Public Administrations in the cases provided by law. SARA BACE SL , based on the legitimate interest conferred by the data protection regulations, for administrative purposes of managing the business group.

SARA BACE SL in order to send the User personalized commercial communications, by electronic and conventional means, if the User authorizes it by checking the corresponding box.
Companies related to the marketing sector or belonging to Adigital, telecommunications, finance, leisure, consumer goods, automotive, energy and water, NGOs, jewelry and precious stones, in order to send the User commercial communications, by electronic and conventional means , related to the aforementioned sectors, provided that the User authorizes it by checking the corresponding box.

International data transfers

One of the purposes for which SARA BACE SL processes the personal data provided by Users is to send them commercial communications with information regarding products, services, promotions, offers, events or news relevant to Users.

In the event that the User wishes to stop receiving commercial or promotional communications from SARA BACE SL , they can request the cancellation of the service by sending an email to the following email address: hola@itslava.es

Data retention

The User's data will be kept for the following periods:

1. Data provided to formalize a purchase:
The data provided to manage, process, send and monitor the purchases made will be kept during the contractual relationship and, once it has ended, during the limitation period of the legal actions that may derive from it.
The data used to contact the User to finalize the order if they have saved their shopping cart or have saved products in their shopping cart without completing the payment process will be kept for 180 days.
The data related to satisfaction and quality surveys will be kept for five (5) years.

2. Data provided through out-of-stock product forms
They will be processed until the communication is sent to the User, indicating that the product is in Stock and, if it is not in Stock, for six (6) months.

3. Data provided through contact forms
They will be kept for the period necessary to process and respond to your request and, once it has finished, during the limitation period for legal actions derived from the aforementioned request.

4. Data provided through collaboration forms
They will be kept during the contractual relationship and, once it has ended, during the limitation period of the legal actions that may derive from it.

5. Data provided for sending the Newsletter
They will be kept as long as the User does not revoke the consent given for this purpose.

6. Data provided to obtain discounts or to participate in promotions
They will be kept until the end of the promotion and, once it has ended, during the limitation period of the legal actions that may derive from it.

7. Data used to send commercial communications
They will be processed until the User objects or revokes their consent.

8. Data used to carry out profiling
Resorting to third-party sources, in no case will they refer to a period greater than three (3) years.

Commercial and promotional communications

User Responsibility

The user:

You guarantee that you are over sixteen (16) years of age and that the information provided by SARA BACE SL is true, exact, complete and up-to-date. For these purposes, the User is responsible for the veracity of all the data that he communicates and will keep the information provided properly updated, in such a way that it responds to his real situation.

You guarantee that you have informed the third parties of whom you provide your data, if so, of the aspects contained in this document. Likewise, it guarantees that you have obtained your authorization to provide your data to SARA BACE SL for the indicated purposes.

You will be responsible for any false or inaccurate information you provide through the Website and for direct or indirect damages and losses that this causes to SARA BACE SL or to third parties.

Exercise of rights

The User can send a letter to SARA BACE SL at the address indicated in the header of this Policy, or by email at hola@itslava.es, attaching a photocopy of their identity document, at any time. and free of charge, for:

Revoke the consents granted.
Obtain confirmation about whether SARA BACE SL is processing personal data that concerns the User or not.

Access your personal data.
Rectify inaccurate or incomplete data.
Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Obtain from SARA BACE SL the limitation of data processing when any of the conditions provided in the data protection regulations are met.

Request the portability of the data provided by the User in those cases provided for in the regulations.
Contact the DPO of SARA BACE SL through the following address: hola@itslava.es.

File a claim regarding the protection of your personal data before the Spanish Agency for Data Protection at the address C/ Jorge Juan, 6, 28001 - Madrid, when the interested party considers that SARA BACE SL has violated the rights that are recognized by the applicable regulations on data protection.

Security measures

SARA BACE SL will treat the User's data at all times in an absolutely confidential manner and keeping the mandatory duty of secrecy with respect to them, in accordance with the provisions of the applicable regulations, adopting the necessary technical and organizational measures that guarantee the security of your data and prevent its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.

Changes

SARA BACE SL reserves the right to revise its Privacy Policy at any time it deems appropriate, in which case it will be communicated to Users. For this reason, we ask you to regularly check this privacy statement to read the most recent version of the Privacy Policy of SARA BACE SL .

Acceptance and Consent

The User declares to have been informed of the conditions on the protection of personal data, accepting and consenting to the automated processing thereof by SARA BACE SL , in the manner and for the purposes indicated in this Privacy Policy.